Privacy Policy
Last updated: March 2026
1. Introduction
Post Glow Kenya Limited ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website postglow.co.ke and use our services.
2. Information We Collect
We may collect the following types of information:
- Personal identification information (name, email address, phone number)
- Health and medical information relevant to your treatment
- Payment information processed through secure third-party providers
- Website usage data including cookies and analytics
- Communication records (emails, WhatsApp messages, phone calls)
3. How We Use Your Information
- To schedule and manage your appointments
- To provide personalised treatment programmes
- To process payments and send receipts
- To communicate with you about your recovery journey
- To send promotional materials (only with your consent)
- To improve our services and website experience
- To comply with legal obligations
4. Data Protection
We implement appropriate technical and organisational measures to protect your personal data in accordance with the Kenya Data Protection Act, 2019. Your health information is treated with the highest level of confidentiality and is only accessible to authorised staff directly involved in your care.
5. Third-Party Services
We may use third-party services for payment processing (M-Pesa, card payments), analytics, and communication. These providers have their own privacy policies and we encourage you to review them. We do not sell your personal information to third parties.
6. Cookies
Our website uses cookies to enhance your browsing experience. Essential cookies are required for basic site functionality. Analytics and marketing cookies are optional and require your consent. You can manage your cookie preferences at any time.
7. Your Rights
Under the Kenya Data Protection Act, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to the processing of your data
- Withdraw consent at any time
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at info@postglow.co.ke or call +254 790 992 861.